Terms of Use
These Terms of Use are entered into between you and Rimasee Commercial Equipment Corporation (“Company,” “Rimasee” Rimasee Corp” “we,” or “us”). The following terms and conditions (“Terms of Use”) govern your access to and use of https://www.rimasee.com/ (“Website”), including any content, functionality, and services offered on or through the Website. The Website is owned by us and provided as a service to its current and potential customers.
The following terms of use apply to the use of and purchases from RIMASEE’s website at https://www.rimasee.com. These terms may not apply to purchases made at RIMASEE Corp. retail locations or in any other manner not utilizing the www.rimasee.com website.
- Acceptance of the Terms of Use. Please read the Terms of Use carefully before you start using the Website. By using the Website or by clicking to accept or agree to the Terms of Use when that option is made available to you, you accept and agree to be bound and abide by these Terms of Use, our Terms of Sale, and our Privacy Policy (collectively, “Terms & Conditions”), found at https://www.rimasee.com/tools-resources, which are incorporated into these Terms of Use. If you do not agree to the Terms & Conditions, you must not access or use the Website.
2. Changes to Terms of Use. You should periodically review the Terms of Use. In our sole discretion, we may modify or revise the Terms & Conditions at any time. By continuing to use the Website, you agree to be bound by such changes. Nothing in the Terms & Conditions shall be deemed to confer any third-party rights or benefits. Changes to the Terms & Conditions are effective upon their posting to the Website.
3. Changes to the Website. We may update the content on the Website from time to time, but its content is not necessarily complete or up to date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
4. Online purchases and other terms and conditions. All purchases through the Website or other transactions for the sale of goods or services through the Website or resulting from visits made by you to the Website are governed by our Terms of Sale, which are incorporated into these Terms of Use. Additional terms and conditions may also apply to specific portions, services, or features of the Website, which are also incorporated into these Terms of Use. By submitting information relevant to your purchase, including, but not limited, to your credit card, its expiration date security code, your address, and billing information, you grant us (or the third-party collecting that information on our behalf) the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgement or completion of any transaction. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION. ANY PRODUCTS AND/OR SERVICES DESCRIBED ON THE WEBSITE ARE ONLY OFFERED IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED FOR SALE. THE INFORMATION ON THE WEBSITE IS NOT AN OFFER OR SOLICITATION BY ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT LEGALLY BE MADE OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A SOLICITATION.
5. Accessing the Website and account security. We reserve the right to withdraw or amend the Website and any service or material that we provide on the Website in our sole discretion and without any notice. We will not be liable if for any reason all or part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts (or all) of the Website to users, including registered users.
You are responsible for making all arrangements necessary for you to have access to the Website and ensuring that all persons who have access to the Website through your internet connection are aware of these Terms of Use and comply with them.
To access the Website or some of the resources that it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with the Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by our Terms of Sale and Privacy Policy, and you consent to all actions that we take with respect to your information consistent with our Terms of Sale and Privacy Policy.
If you choose or are provided with a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you, and you agree not to provide any other person with access to the Website or portions of it using your username, password, or other security information. If you share this information with a third party (or authorize a third party to have access to or be linked to your account through any of the Website’s features), that individual may have access to your account and personal information, including, but not limited to, your credit card information. You agree to take responsibility for actions taken by an individual with whom you have shared or authorized access to your account.
You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared compute so that others are not able to view or record your password or other personal information. We have the right to disable any username, password, or other identifier when chosen by you or provided by us at any time in our sole discretion for any or no reason, including, but not limited to, if, in our opinion, you have violated any provision of these Terms of Use.
6. Internet delays. The Website may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. We are not responsible for any delays, delivery failures, or other damages resulting from such problems.
7. Intellectual property rights. The Website and its entire contents, features, and functionality (including, but not limited to, all information, software, text, displays, images, video, and audio, and their design, selection, and arrangement) are owned by us, our licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, or otherwise use any of the material on our Website, except as follows:
• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages on the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
• If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
• If we provide social media features with certain content, you may take such actions as are enabled by such features.
You may not:
• Modify copies of any materials from the Website.
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website.
If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will stop immediately and you must, at our sole option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.
8. Copyrights. You should assume everything you see or read on the Website is copyrighted (unless otherwise noted) and may not be used (except as provided in these Terms of Use or explicit text found on the Website) without our written permission. We neither warrant nor represent your use of materials displayed on the Website will not infringe on the rights of third parties not related to us. Images, photographs, or illustrations displayed on the Website are either our property or used with permission. Your or your representative’s use of these materials is prohibited unless permitted by these Terms of Use or explicit text found on the Website. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
9. Trademarks. Our company name and logo, and all trade names, product and service names, trademarks, service marks, trade dress, logos, designs, and slogans (collectively, “Trademarks”) on the Website are protected intellectual properties of us, or our affiliates or licensors. Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use such Trademarks without our written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.
10. Copyright infringement. If you believe that any content on the Website violates your copyright, please send a notice by email to information@rimasee.com or mail to: Rimasee 90 STATE STREET, STE 700 OFFICE 40, ALBANY, NY, UNITED STATES, 12207. Be advised that claimants who make misrepresentations about copyright infringement may be liable for damages, including court costs and attorneys’ fees.
11. Prohibited uses. You may use the Website only for lawful purposes in accordance with these Terms of Use. You agree not to use the Website:
• In any way that violates applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries).
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
• To send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms of Use.
• To transmit or procure the sending of any advertising or promotional material, including any junk mail, chain letter, spam, or other similar solicitation.
• To impersonate or attempt to impersonate us, our employees, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website or that, as determined in our sole discretion, may harm (or expose to liability) us or the users of the Website.
Additionally, you agree not to:
• Use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.
• Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
• Use any manual process to monitor or copy any of the material on the Website or for any other purpose not expressly authorized in these Terms of Use.
• Use any device, software, or routine that interferes with the proper working of the Website.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
• Attack the Website through a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the Website.
12. Reliance on information posted. The information presented on or though the Website is made available solely for general information purposes. This information is not designed to provide any professional advice, including accounting, compliance, tax, or legal advice. While we use reasonable efforts to include accurate, reliable, and up to date information on the Website, we do not warrant the accuracy, completeness, or usefulness of the information. Any reliance that you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such material by you or any other visitor to the Website or by anyone who may be informed on any of its contents.
The Website may include content provided by third parties, including materials provided by users and third-party licensors. All statements and/or opinions expressed in these materials and all articles and responses to questions and other content, other than content provided by us, are solely the opinions and responsibility of the person or entity providing those materials. These materials do not necessary reflect our opinions. We are not responsible or liable to you or any third party for the content or accuracy of any materials provided by any third parties.
13. Information about you and your visits to the Website. We may collect (or you may provide) your personally identifiable information. All information we collect on the Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
14. Linking to the Website. You may link to the Website, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.
15. Links from the Website. If the Website contains links to other sites and resources provided by third parties, these links and resources are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have not reviewed all of these third-party sites and have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. You should review the Terms of Use and Privacy Policy of every site you visit.
16. Geographic restrictions. The owner of the Website is based in the Commonwealth of Pennsylvania in the United States. We provide the Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside of the United States, you do so on your own initiative and are responsible for compliance with local laws. By using the Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any country on the U.S. Treasury Department’s list of specifically designated nationals or the U.S. Commerce Department’s table of deny orders or denied persons list.
17. Disclaimer of warranties. YOU UNDERSTAND THAT WE CANNOT AND DO NOT GUARANTEE OR WARRANT ANY FILES AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ANTI-VIRUS PROTECTION AND ACCURACY OF DATA INPUT AND OUTPUT AND FOR MAINTAINING A MEANS EXTERNAL TO OUR WEBSITE FOR ANY RECONSTRUCTION OF ANY LOST DATA.
TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT OR ANY WEBSITE LINKED TO IT.
YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER US NOR ANY PERSON ASSOCIATED WITH US MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER US NOR ANYONE ASSOCIATED WITH US REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, COURSE OF DEALING, USAGE OF TRADE, AND NON-INFRINGEMENT.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
18. Limitation of liability. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OUR RELATED COMPANIES, OR OUR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE TO ANYONE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE (OR INABILITY TO USE) THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, AND ANY INTERRUPTION, INACCURACY, ERROR, OR OMISSION, REGARDLESS OF THE CAUSE OR THE CONTENT, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF SALES, LOSS OF PRODUCTS, GOODS, OR PROPERTY, INCLUDING, BUT NOT LIMITED TO, FOOD SPOILAGE, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, OR LOSS OF ANY OTHER ECONOMIC ADVANTAGE, AND WHETHER OR NOT CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
19. Indemnification. You agree to defend, indemnify, and hold harmless us, our affiliates, related companies, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees and costs) arising out of or relating to your violation of these Terms of Use or your visit to or use of the Website, including, but not limited to, any contributions made by you, any use of the Website’s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website.
20. Applicable laws. These Terms of Use shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to its conflict of law provisions.
21. Resolution of disputes. You agree that any disputes and claims related in any way to these Terms of Use, your visit to or use of the Website, or to the products you purchase through the Website will be resolved through final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying the laws of the State of New York, instead of in court, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of New York. By agreeing to arbitration, you agree to waive your right to a trial by jury or participate in a class or representative action.
22. Class action waiver. YOU AGREE THAT ANY CLAIMS BROUGHT AGAINST US MUST BE IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. If the dispute is resolved through arbitration, the arbitrator may not consolidate any of the claims with another user.
23. Limitation on time to file claims. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
24. Waiver and severability. No waiver of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver by us of such term or condition or a waiver of any other term or condition. Our failure to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
25. Entire agreement. The Terms of Use and incorporated Terms of Sale and Privacy Policy constitute the sole and entire agreement between us regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.
26. Comments and concerns. The Website is operated by Rimasee Commercial Equipment Corporation, which has a registered business address at 90 STATE STREET, STE 700 OFFICE 40, ALBANY, NY, UNITED STATES, 12207, and a principal place of business at 1500 Grand Concourse Suite B41, Bronx 10457, New York. All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: information@rimasee.com.
We reserve the right to make changes to the RIMASEE Store website, Policies and Terms of Use at any time. Each time you use the RIMASEE Store website, you should visit and review the then current Policies and Terms of Use that apply to your transactions and use of this site. If you are dissatisfied with the RIMASEE Store website, its content or Policies and Terms of Use, you agree that your sole and exclusive remedy is to discontinue using the RIMASEE Store website.
Disclaimers and Limitations of Liability
Our website and contents are provided on an “as is” and “as available” basis and make no warranty or representation regarding any Product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein. No oral advice or written information given by RIMASEE Corp. or its Representatives shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above Limitation or exclusion may not apply to you. Under no circumstances shall RIMASEE Corp. or its Representatives be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the RIMASEE Store website, including but not limited to reliance by you on any information obtained from the RIMASEE Store website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of RIMASEE Corp. has been advised of or should have knowledge of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the RIMASEE Store website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above Limitation or exclusion may not apply to you.
Privacy Policy
Privacy Policy
Rimasee Commercial Equipment Corporation (“Company,” “Rimasee,” “Rimasee Corp.” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you and our practices for collecting, maintaining, protecting, using, and disclosing that information.
This policy applies to information that we collect:
– Through our Website (rimasee.com).
– In email, text, chat, and other electronic messages between you and the Website.
– Through mobile and desktop applications you download from the Website.
– When you interact with our advertising and applications on/through third-party websites and services (if those applications or advertising include links to this policy).
– From our related companies, including Maple Ovens, LLC, and Metodos Autenticos, LDA. It does not apply to information collected by:
– Any third party, including through any application or content, including advertising, that may link to or be accessible from or on the Website.
Please read this policy to carefully understand our policies regarding our collection, treatment, and use of your information. By accessing or using the Website, you accept and agree to be bound and abide by this Privacy Policy, Terms of Use, and Terms of Sale. You should periodically review the policy because it may change from time to time. By continuing to use the Website, you agree to be bound by such changes.
1. Information we may collect about you. We collect several types of information from and about users of our Website, including information:
– That personally identifies you (“Personal Information”), such as your name, mailing address, email address, telephone number, employer, and job title.
– That is about you but (individually) does not identify you.
– About your internet connection, the equipment you use to access our Website, and usage details (such as the pages of the Website you visit, the time of your visit, and the time spent on those pages).
2. How we collect information. We collect this information:
– Directly from you (for example, from forms you complete or products and services that you purchase).
– Indirectly from you (for example, from observing your actions on the Website).
– From our related companies, Maple Ovens, LLC, and Metodos Autenticos, LDA.
3. Information you provide to us. The information you provide to us through our Website may include:
– Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service(s), posting material, or requesting further services (including information supplied on lead generation forms found on our Website). We may also ask you for information when you enter a contest or promotion sponsored by us and when you report a problem with our Website.
– Records and copies of your correspondence (including email addresses) if you contact us.
– Your responses to surveys that we may ask you to complete for research purposes.
– Details of transactions you carry out though our Website and of the fulfillment of your orders. You may also be required to provide financial information before placing an order through our Website.
– Your search queries on the Website.
You may also provide information to be published or displayed (“posted”) on public areas of the Website or transmitted to other users of the Website or third parties (“user contributions”). Your user contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users on the Website with whom you may choose to share your user contributions. Therefore, we cannot and do not guarantee that your user contributions will not be viewed by unauthorized persons.
4. Information we collect through automatic data collection technologies. As you navigate and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
– Details of your visits to our Website, including traffic data (including the site you access the Website from), location data, logs, and other communication data and the resources that you access and use on the Website.
– Information about your device (including any mobile device), computer, and internet connection, including model, brand, device date, IP address, operating system, mobile network, and browser type.
We may also use technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically includes Personal Information. It helps us improve our Website and deliver a better more personalized service to you by enabling us to:
– Estimate our audience size and usage patterns.
– Store information about your preferences, allowing us to customize our Website according to your individual interest.
– Speed up your searches.
– Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
– Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
– Flash cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
– Web beacons. Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
5. Third party use of cookies and other tracking technologies. Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. they may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you could contact the responsible provider directly.
6. How we use your information. We use information that we collect about you or that you provide to us, including any personal information:
– To present our Website and its contents to you.
– To provide you with information, products, or services that you request from us.
– To fulfill any other purpose for which you provide it.
– To provide you with notices about your account.
– To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
– To notify you about changes to our Website or any products or services we offer or provide through it.
– To provide you with recommended products or services.
– To allow you to participate in interactive features on the Website.
– In any other way we may describe when you provide the information.
– For any other purpose with your consent.
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
7. Disclosure of your information. We may disclose aggregated information about our users and information that does not identify any individual without restriction. We also may disclose granular, personal information we collect, or you provide:
– To our subsidiaries, affiliates, and related companies, including Maple Ovens, LLC, and Metodos Autenticos, LDA.
– To our contractors, service providers, and other third parties we use to support our business, including payment processors.
– To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
– To third parties to market their products or services to you (or to help us market our product and services to you) if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for these purposes for which we disclose it to them.
– To fulfill the purpose for which you provide it.
– For any other purpose disclosed by us when you provide the information.
– With your consent.
We may also disclose your personal information:
– To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
– To enforce or apply our Terms of Use, Terms of Sale, and other agreements, including for billing and collection purposes.
– If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
8. Choices about how we use and disclose your information. We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
– Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.
– Third-party advertising. We use remarketing services to advertise on third-party websites to you after you have visited our Website. We and our third-party vendors use cookies (either alone or in conjunction with web beacons or other tracking technologies) to collect information about you to inform, optimize, and serve ads based on your past visits to our Website. This collected information may be associated with your personal information and may also be about your online activities over time and across different websites and other online services.
– Promotional offers from the Company. If you do not wish to have your information used by the Company to promote our own or third parties’ products or services, you can opt-out by emailing: information@rimasee.com. If we have sent you a promotional email, you may send us a return email, asking to be omitted from future email distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.
– Targeted advertising. We may also disclose your personal information to third parties to market their products and services to you. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertiser’s target-audiences preferences, you can opt-out by emailing: information@rimasee.com. For this opt-out to function, you must have your browser set to accept all browser cookies.
– Payment processing. We may provide paid products and/or services within the Website. In that case, we use third-party services for payment processing (“payment processors”). We do not store your payment card details. Payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
We do not control third parties’ collection or use of your information to serve interest-based advertising. If you have any questions about an advertisement or other targeted content, including how to opt-out of receiving targeted advertising from these vendors, you should contact the responsible provider directly.
California residents may have additional personal information rights and choices.
Nevada residents may have additional personal information rights and choices.
9. Website analytics services. We use certain analytics services, such as Google Analytics, to gather information about our site visits. To learn more about Google Analytics, including opting out of Google Analytics, click here.
10. Accessing and correcting your information. You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at information@rimasee.com to request access to, correct, or delete any personal information that you have provided to us. If you have an account connected with the Website, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your user contributions from the Website, copies of your user contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users.
California residence may have additional personal information rights and choices. For more information, see Privacy Policy for California Residents.
11. Our policy on “do not track” signals. We do not support do not track (“DNT”). DNT is a preference that you can set in your web browser. You can enable or disable DNT by visiting the preferences or settings page of your web browser.
12. Children under the age of 16. Our Website is not intended for children under the age of 16. No one under the age of 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information this Website or through any of its features, register on the Website, make any purchases through the Website, use any interactive or public comment features on the Website, or provide any information about yourself to us, including, but not limited to, your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at: information@rimasee.com. California residences under 16 may have additional rights regarding the collection and sale of their personal information. For more information, see Privacy Policy for California Residents.
13. Your California privacy rights. If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit Privacy Policy for California Residents.
14. Your Nevada privacy rights. Nevada law gives Nevada customers the right to request we not sell your personal information for monetary consideration to certain other parties. This right applies even if your personal information is not currently being sold. If you are a Nevada customer and wish to exercise this right, please send an email to information@rimasee.com. We endeavor to substantively respond to a verifiable consumer request within sixty (60) days of its receipt.
15. Data security. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone, and you acknowledge and agree not to provide any other person with access to the Website or portions of it using your username, password, or other security information. If you share this information with a third party (or authorize a third party to have access to or be linked to your account through any of the Website’s features), that individual will have access to your account and personal information, including, but not limited to, your credit card information. You agree to take responsibility for actions taken by an individual with whom you have shared or authorized access to your account.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
16. Transfer of data. Your personal information may be transferred and maintained on computers located outside of your state, province, country, or other jurisdiction where the data protection laws may differ. If you are located outside of the United States and choose to provide information to us, note that we transfer the data, including, but not limited to, personal information, to the United States and process it there. Your use of the Website and submission of such information represents your consent to our Terms of Use, Privacy Policy, Terms of Sale, and transfer of personal information. The Company will take reasonable steps to ensure your personal data is treated securely and is not transferred to an organization or country unless there are reasonable security controls in place.
17. Changes to the Privacy Policy. We will post any changes that we make to our Privacy Policy on this page. If we make material changes on how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through notice on the Website homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up to date active and deliverable email address for you and for periodically visiting our Website, Privacy Policy, Terms of Use, and Terms of Sale to check for any changes. Changes to the Privacy Policy, Terms of Use, and Terms of Sale are effective upon posting to the Website.
18. Comments and concerns. All questions or comments about this privacy and our privacy practices should be directed to: information@rimasee.com.
Product Policies
Best Buy Policies
Our shelf stable food and beverage products are designed for commercial use and would typically be shipped 1-3 months before the best by date. Due to shorter shelf life upon manufacturing, our frozen and refrigerated products should have at least 4 days left before their best by date upon delivery. The exact remaining suggested shelf life will vary by item due to the nature of each product.
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information. Laws change regularly, thus, readers of this site should be familiar with the applicable state laws and restrictions. All liability with respect to actions taken or not taken based on the contents of this site are hereby expressly disclaimed. The site content is provided “as is;” no representations are made that the content is error-free.
Select products on our site are able to be customized and are designated by a special banner on their page. These products typically have order minimums, extended lead times, and fees associated with them. Sales, discounts, and promos do not apply to customized products. Customized products are non-modifiable, non-cancellable, and non-returnable.
Certain manufacturers of our customizable products have an over or under run policy of up to 25% of the customizable product quantity ordered. This policy means that the final quantity of customizable products delivered to you may be either 25% over or under the quantity of customizable products that you ordered.
If there is an under run on the quantity of items that you receive from a customizable products order, your original form of payment will be credited the proportional amount of the under run at the time the order is shipped. If your payment was made using wire, ACH, or check, your refund will be in the form of store credit. If there is an over run on the quantity of items that you receive from a customizable products order, your original form of payment will be charged the proportional amount of the over run at the time the order is shipped. If you have any questions about whether a certain customizable product is subject to an over or under run policy prior to placing an order, please contact sales@rimasee.com. Otherwise, our Sales Team team will be in contact with you after an order is placed to advise you of any over or under run policy applicable to your customizable product.
By placing a customizable product order on the Website, you give us the express authority to charge your original form of payment for any overrun of customizable product that you receive as long as the overrun is equal to or less than 25% of the customizable product quantity ordered.
Compatible Models are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.
Equivalent Items Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.
On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you!
Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. We cannot guarantee the accuracy of the color displayed on your monitor.
Certain types of products, such as textiles and fabrics, are subject to dye lot variations inherent to their manufacturing process. If you are trying to match an existing product in your possession, please contact us and we will accommodate your request to the best of our ability.
We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.
At Rimasee we try very hard to always have the lowest prices. If you find a lower price from one of our competitors, including delivery, please bring it to our attention with our sales team form. We will do our best to beat the advertised price.
Proposition 65 Notice for Resellers
If you are reselling any items into the State of California you must provide your customers with an appropriate Proposition 65 warning, if required. You can find a warning for your use on the product detail pages of items that require a warning. More information about Proposition 65 is available at www.p65warnings.ca.gov.
Because we are a bulk distributor for food service supplies, we make sure to advertise our lowest prices on our website, including discounts we receive from our vendors that are passed onto our customers. On occasion we will provide sales and coupon codes to receive further discounts off the original price of the item. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid. Discounts do not apply to already discounted products and cannot be used in conjunction with other offers.
Pricing that is advertised on sources outside of our website may reflect incorrect prices compared to what we currently offer. The prices on our website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit our website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.
Rimasee offers product samples on select items. For other items, we recommend purchasing a smaller pack size, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers. Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.
If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.
“Works With” items are products that are guaranteed to work with the item you are viewing, such as lids that will fit a cup or casters that will fit a piece of equipment. If an item is not listed in the “Works With” section on a particular product page, then we do not guarantee that it will work with the product you are viewing and do not recommend that you purchase them for use together. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.
Refrigeration Equipment Warranty Policy – Refrigeration Compressor Warranty Information: Rimasee offers a 5 year warranty on your refrigerator’s compressor, and a 1 year warranty for parts and labor for orders of a minimum of 5 items from the Rimacold brand. Please note that while cooling components are covered under warranty, everyday wear and tear is not. In the case that a refrigeration technician needs to be dispatched to repair your item, our warranty covers up to $100 for a service call fee, and up to $65.00 per hour for labor. The 5 Year warranty will be honored at the manufacturer’s and/or Elite Rimasee’s discretion. The condensing unit/compressor including: condensing coil, evaporator coil, fan and blower must be maintained to a level of up keep standardized in the food service industry. If you fail to regularly maintain your refrigeration equipment, your warranty may not be eligible for service and/or replacement. Be sure to regularly clean and check your refrigeration equipment by licensed professionals authorized by Rimasee. Also, evaporator drip pans may need to be manually emptied, if necessary, especially in hot climates. Rimasee strives to continue to lead the supermarket and grocery equipment online industry. We use our knowledge and experience to advise you on problems before they occur. Be sure to comply with our policies to have the most profitable and pleasant experience possible.
All United States warranties are valid and upheld to a different degree then the following provinces/territories in Canada: ONTARIO, BRITISH COLUMBIA, MANITOBA, ALBERTA, SASKATCHEWAN, QUEBEC, NEWFOUNDLAND AND LABRADOR, NEW BRUNSWICK and NOVA SCOTIA. If you are located in Canada and want additional information on Manufacturer / Rimasee warranty please contact us. In addition, Canadian warranties may have a shorter length than United States warranties due to transit expenses. Please clarify any additional warranty information by contacting us.
For items being used internationally, please confirm if the warranty is valid in your area.
Pricing Policies
Online prices, offers and selection may vary from our retail stores/reps and are subject to change without notice. In the event in which a Product has had a substantial price increase, we will attempt to contact you via email or phone to request your approval of the additional charges. The Product will not be shipped and you will not be invoiced until these charges are accepted. Failure to accept these charges or respond to our attempts to contact, you may result in order cancellation; however, we reserve the right to cancel any order you place with us without giving any reason.
Sales Tax Policy
RIMASEE Corp. currently collects and remits sales tax in the State of New York as required by law. If you claim tax-exempt status, please contact us or for information on obtaining the proper State of New York tax exemption form. This form must be in our possession, signed and properly filled by an authorized representative of your business, before taxes will be removed from any order.
RIMASEE Corp. does collect sales tax from customers whose orders ship from our warehouses to destinations outside of the State of New York. In cases where an order is to be shipped directly from a manufacturer to a customer in a state where that manufacturer has nexus (a taxable presence), RIMASEE Corp. must collect all applicable taxes from that customer prior to shipment.
Current pending federal and state legislation governing the taxing of goods sold over the internet may change how our Sales Tax Policy affects you. We will always make every effort to keep our Policy updated as often as possible during this time.
Payment Policies
We currently accept payments made with all major credit cards issued in the United States of America (Visa®, MasterCard®, American Express® and Discover®), Paypal®, or bank wire transfer. Payment by check or wire transfer cannot be made online. Please contact us for assistance.
Generally, credit and debit cards are not charged until your order is shipped. However, all credit card payments are pre-authorized in the amount of your order with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information. For Special Order Products, your credit card will be charged when your order is sent to the manufacturer for processing.
Orders in which the payment is made by bank wire transfer, or Paypal will not be shipped until funds have cleared your financial institution. Product will not be held or reserved for you during this waiting period. RIMASEE Corp. will not be responsible for any direct, indirect, incidental, special or consequential damages and/or expenses resulting from delays caused by this waiting period.
Validating Your Order
Information you provide to us when placing your order, such as billing/shipping address and phone number(s) will be used to verify your payment. Incorrect information will result in a delay in processing and may impact the final shipping date of your order. We will attempt to contact you using the email address and/or phone number you provided with the order to request additional information that we may require to verify your payment. RIMASEE Corp. will not be responsible for any direct, indirect, incidental, special or consequential damages and/or expenses resulting from this delay.
Orders in which sufficient information cannot be verified may be cancelled; however, we reserve the right to cancel any order you place with us without giving any reason. If we cancel your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we cancel an order, but we will process a refund if the charge has been made against your card.
Order Acceptance and Limitations
Online orders are received the next business day after they are placed, and take 2 days for processing before shipment. Although we try to ship express orders out the day we receive them, we will not guarantee the actual ship date. Please plan accordingly if you require express shipping, or contact us for assistance.
Your receipt of an order confirmation, whether electronic or other form, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order and/or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you provided when you placed the order. RIMASEE Corp. reserves the right to limit or prohibit sales to resellers.
Termination of Use
RIMASEE Corp. may, in its sole discretion, terminate your account or your use of the RIMASEE Store website at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. RIMASEE Corp. reserves the right to change, suspend, or discontinue any or all aspects of the RIMASEE Corp. website at any time without prior notice.
Proprietary Rights
The RIMASEE Corp. logos and trademarks, as well as other marks, trade names, trademarks and logos on the site are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the express written consent of the trademark owner.
All content on the RIMASEE Store website, including text, data, information, images, photographs, graphics, charts, video, illustrations, sound, and software (collectively referred to as “Content”) is protected by copyright, trademark, or other proprietary rights or licenses. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and RIMASEE Corp. owns, to the fullest extent allowed by such law, the copyright in the selection, arrangement, coordination, and enhancement of the Content.
Users of this website may use the Content on this site as a shopping resource. Except as expressly authorized or licensed, you may not copy, modify, remove, add to, publish, transmit, link to graphics, use for display or performance, participate in the transfer, sale, lease, or rental of, create derivative works from, or in any way exploit any of the Content, in whole or in part.
Shipping Policy
RIMASEE Corp. puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we will not guarantee the delivery date of any order. All orders placed on this site are subject to Product availability and will be shipped according to our shipping policies.
Shipping Destinations
RIMASEE Corp. currently ships worldwide to any street address. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper’s main terminal.
All international orders require approval of a freight quote to be provided via email before shipment. International orders require additional validation in order to be processed, including but not limited to verification of billing/shipping addresses, phone number, and email address. To ensure your order is processed and shipped in a timely manner, please provide the most accurate information.
Each order may only have one “ship to” address. If you require multiple “ship to” addresses, please order separately for each address.
Shipping Locations
Most orders ship from one of our distribution centers located in New York. Shipping charges are automatically calculated using one of these distribution centers as the point of origin. We may also choose to ship certain Products or orders from one of our other store locations in New York.
In some cases, Product will be shipped directly to a customer from the manufacturer. Freight costs, if any, will be calculated using this manufacturer as the point of origin.
Shipping Methods and Charges
RIMASEE Corp. ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.
Most orders are shipped via UPS. The shipping charges are automatically calculated online based on both the weight and dimensions of the carton in which your order will be shipped. In order to give you the best possible rate, we will contact you with a quote of the shipping charges for items that do not qualify for Free Shipping using the email address you provided with your order. You will not be charged for this order until you have accepted the shipping quote we have provided. Failure to accept these charges or respond to our attempts to contact you may result in order cancellation.
Some over-sized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered curbside, that is, at the end of the driveway or along the street curb. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery.
IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload Products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, liftgate delivery, set-up & assembly, upstairs/high-rise delivery, delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s). The charges for these additional services will be in addition to any shipping charges.
Your credit card will not be billed without your approval. If we determine that additional charges are necessary (for example, residential delivery) that you have not approved, your order will not ship and we will attempt to contact you using the email address and phone number you provided with the order.
RIMASEE Corp. does not ship orders C.O.D.
In cases where orders are held at the terminal by the shipper, RIMASEE Corp. will make every effort to contact you to inform you of the situation and help arrange for you to pick up the order. Orders may be held for reasons including but not limited to inaccessible destination address, incorrect/insufficient contact/address information, etc. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal.
Split Shipments and Backorders
RIMASEE Corp. will attempt to ship all orders complete from one location in the fewest number of shipping cartons required. When it is not possible to ship your entire order from one location, we may elect to split the order and ship from multiple store locations and/or shipping centers.
RIMASEE Corp. will drop ship equipment and/or supplies directly from our manufacturers to you when the need arises due to an out of stock situation, reduced shipping time, etc. Generally, we will attempt to notify you using the email address or phone number you provided when the order was placed.
On rare occasions there may be an item on backorder or still in-transit to our warehouse from the manufacturer. We will attempt to contact you by phone to explain the situation and offer solutions. RIMASEE Corp. does backorder products. If an item is not in stock on our website, you will not be able to order it.
Because we try to use as much of our warehouse space as possible to carry inventory, we are not able to hold items on partial orders for a single delivery. We also cannot hold paid merchandise for extended periods of time.
Delivery Time
Due to our vast inventory, we are able to ship most orders within 2 business days after receiving it, with approved payment. Products listed as “special order” will be shipped at the earliest possible date. Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select.
While we will make every effort to provide your order by the desired date, RIMASEE Corp. does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.
All shipments travel during normal business days, which do not include weekends, holidays, and other official days of rest. To estimate when your order will arrive, please use the chart below. This chart is provided for reference only, and is not always reflective of true time frames. Please remember to take into account federal holidays, inclement weather, and other factors beyond our control that may affect the arrival of your order.
|
Ship Method |
Order Processing Time* |
+ Transit Time |
= Total Delivery Time |
|
Next Day Air |
2 business day |
1 business day |
1-2 business days from order date |
|
2nd Day Air |
2 business day |
2 business days |
3 business days from order date |
|
3rd Day Ground |
2 business day |
3 business days |
4 business days from order date |
|
Standard Ground |
2 business day |
1-8 business days |
2-9 business days from order date |
|
Free Shipping |
2 business day |
1-8 business days |
2-9 business days from order date |
|
All Special Orders |
4-8 weeks |
1-8 business days |
3-8 weeks from order date |
*Orders placed online and via phone are received into our system for processing the next business day.
Orders Damaged in Shipping
While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To ensure your order is received complete and undamaged, we recommend the following order check-in procedure:
- Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).
- Verify the number of packages delivered with the packing slip provided by RIMASEE Corp.
- Unpack your order immediately and inspect for hidden or concealed damage, even if you don’t plan on using the item right away.
- Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.
Then contact RIMASEE Corp. at (347)-809-3544 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.
RIMASEE Corp. is not responsible for damaged items accepted and signed for at the time of delivery. RIMASEE Corp. will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).
Free Shipping Offer
For a limited time, qualifying online orders from the NYC area and over $400 (before tax and handling charges) will be shipped at RIMASEE Corp’s expense via standard ground shipping unless noted. The Free Shipping offer excludes all special order items, custom manufactured items, items shipped directly from a manufacturer, all furniture items, and any items designated as not qualifying for Free Shipping in the Product description.
Orders qualifying for Free Shipping are shipped via standard ground shipping methods. These orders usually leave our warehouses within 2-3 business days from receipt of your order, with transit time ranging from 1 to 8 business days. We reserve the right to select the shipping method on all free shipments. Orders weighing over 100 lbs may be shipped via common carrier to your address. A Residential Delivery fee will be applied on orders shipping via common carrier (freight) to addresses identified by the carrier as zoned for residential use.
Cancelling an Order
If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by phone for fastest action. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order.
You will be responsible for round trip shipping costs on any order that has been shipped prior to cancellation, that is refused at time of delivery, or is shipped in good faith but returned to us due to incorrect or incomplete shipping information.
Special Orders
Products designated as “Special Order” items are subject to a restocking fee. Please note that special orders are usually processed within 2 business day of placing the order. There is no restocking fee on special order cancelled before processing, but there is a 20% manufacturer restocking fee on special orders cancelled after processing but before shipment. “Special Orders” cancelled after shipment are subject to a 20% restocking fee plus the cost of shipping. Custom-manufactured special order items are not returnable.
Upon receiving your order for a special order Product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date; please refer to the Product description for the estimated delivery time. While we make every effort to ensure you receive your order by the soonest possible date, RIMASEE Corp. does not guarantee the timely delivery of any item.
For special order items not currently on our website, there is a minimum order of $300 or the manufacturer’s minimum order, whichever is higher, not including shipping and any applicable taxes or fees.
Warranty
Unless otherwise noted, RIMASEE Corp. warrants all products (in the U.S only) to be free from defects in material for a period of one (1) year from date of purchase. Warranty does not apply in cases of misuse, abuse, or damage from external service or repair attempts by unauthorized personnel.
RIMASEE Corp. national service number (347)-809-3544 MUST be called first for authorization of any Warranty Service at any service location.
Copy of original invoice is required for proof of purchase date for warranty coverage (no registration required).
If returning a unit directly to RIMASEE Corp., for warranty repair, please call us first for a Return Authorization Number, which MUST be written on the outside of the carton to track the unit and avoid service delays.
The customer is responsible to ship or deliver carry-in service items to a RIMASEE Corp. authorized service center, or directly to RIMASEE Corp. If shipping the unit, be sure to pack it securely and insure it for its original purchase price. RIMASEE Corp. is not responsible for damage or loss of unit in transit to us or a service center.
All carts: warranty applies only in 48 contiguous U.S. states.
The Warranty Doesn’t Cover:
- Electric Parts
- Lights
- Glasses
- Forwarding Costs
Returns, Refunds & Exchanges
RIMASEE Corp. is committed to making your online shopping experience a safe and pleasurable one. We gladly accept returns on all unused items that are still in their original packaging, with the exception of custom items and equipment with optional accessories. We will accept returns and exchanges within 30 days of the date of delivery. Please notify us as soon as possible if you wish to return or exchange an item. We will provide you with a Return Authorization (RA) number. Please note that we WILL NOT accept returns or exchanges without a return authorization number. We ask that you please mark this number clearly on the box that you are returning. Also, please include a copy of the invoice that you received with your purchase along with the item you are returning or exchanging.
The return shipping costs will be the customer’s responsibility. If free shipping was offered, a standard charge of $7.95 will be applied.
Returns will incur a 25% restocking fee in order to cover the cost of processing the return. When an item is returned, our warehouse team inspects, relabels, repackages and restocks the item.
We pride ourselves in offering the most competitive prices backed up by our price match guarantee. In order to maintain these low prices for all products, we only charge a restocking fee for items returned to us.
We will not accept returns after 30 days of delivery. Please notify us as soon as possible if you wish to return an item.
We will provide you with a Return Authorization (RA) number. Please note that we WILL NOT accept returns without a return authorization number. We ask that you please mark this number clearly on the box that you are returning. Also, please include a copy of the invoice that you received with your purchase along with the item you are returning.
Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. If your payment was made using an Alternative Payment Method, your refund will be in the form of store credit. You will also receive a refund in the form of a store credit if we are unable to process a return to your original payment method (for example, if your credit or debit card has been closed). Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 25% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
To exchange an item, you will need to place a new order and return the item you no longer want. You are responsible for any restocking fees on the returned item, as well as shipping on the new item.
Damaged Items
Tiger Chef does all it can to assure your item is shipped safely and securely. In the rare circumstance that your item is received damaged or defective, or it is simply not what you ordered, please notify us within 48 hours. We will then provide you with a Return Authorization (RA) number and a prepaid packing slip. Please mark the box clearly with this number and include a copy of the invoice you received along with the item you are returning.
For LTL furniture shipments, all deliveries are subject to inspection. Please notate any damage or missing items at the time of delivery and then report it to us. If you are not able to fully inspect your delivery, please notate this on your delivery receipt as well. If you sign for free and clear and later find damage or missing items, you will be responsible for filing claims with the carrier.
Due to the fragility of glass and china, we cannot guarantee their condition upon arrival to you. Therefore, we ask that any orders of glass or china be inspected upon arrival. If your order is defective in any way please refuse the delivery or notify us within 48 hours.
Canceling an Order
Please contact us immediately if you wish to cancel an order. If your order has not yet been processed it will be canceled and NO FEE shall apply. If your order has been processed, please see our Return Policy (above).
We apologize but we cannot accept any returns without an RA number.
Ambassador Program
How to qualify. This program from Rimasee is done with the purpose to help women and minorities become business owners and if they already own a business then the program is aimed to help them grow by granting them special benefits such as:
– Discounts of at least 10%
– Free delivery
– Warranty on parts for up to three years. This is to be determined by us and it is specified on the quotes issued to people who could qualify and seek to become a brand ambassador.
– Other benefits apply, this is to be determined by us. Customers who purchase over $50,000 are granted 1 year warranty on labor as well.
– Free samples when new models arrive
Duties . Ambassadors must comply to the following rules:
– Social Media Posts, including posts and mentions at least once every week.
– Follow our social media feed
Penalties. When ambassadors do one of the following automatically are terminated from the ambassador program:
– Do not comply with the ambassador duties
– Promote other companies and/or brands without our consent
– Are stripped from all warranty when use unauthorized technicians