Shipping Policy

RIMASEE Corp. puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we will not guarantee the delivery date of any order. All orders placed on this site are subject to Product availability and will be shipped according to our shipping policies.

Shipping Destinations

RIMASEE Corp. currently ships worldwide to any street address. Orders cannot be delivered to PO Boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper’s main terminal.

All international orders require approval of a freight quote to be provided via email before shipment. International orders require additional validation in order to be processed, including but not limited to verification of billing/shipping addresses, phone number, and email address. To ensure your order is processed and shipped in a timely manner, please provide the most accurate information.

Each order may only have one “ship to” address. If you require multiple “ship to” addresses, please order separately for each address.

Shipping Locations

Most orders ship from one of our distribution centers located in New York. Shipping charges are automatically calculated using one of these distribution centers as the point of origin. We may also choose to ship certain Products or orders from one of our other store locations in New York.

In some cases, Product will be shipped directly to a customer from the manufacturer. Freight costs, if any, will be calculated using this manufacturer as the point of origin.

Shipping Methods and Charges

RIMASEE Corp. ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.

Most orders are shipped via UPS. The shipping charges are automatically calculated online based on both the weight and dimensions of the carton in which your order will be shipped. In order to give you the best possible rate, we will contact you with a quote of the shipping charges for items that do not qualify for Free Shipping using the email address you provided with your order. You will not be charged for this order until you have accepted the shipping quote we have provided. Failure to accept these charges or respond to our attempts to contact you may result in order cancellation.

Some over-sized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered curbside, that is, at the end of the driveway or along the street curb. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery.

IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload Products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you require methods and/or services not specified above, including but not limited to inside delivery, liftgate delivery, set-up & assembly, upstairs/high-rise delivery, delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s). The charges for these additional services will be in addition to any shipping charges.

Your credit card will not be billed without your approval. If we determine that additional charges are necessary (for example, residential delivery) that you have not approved, your order will not ship and we will attempt to contact you using the email address and phone number you provided with the order.

RIMASEE Corp. does not ship orders C.O.D.

In cases where orders are held at the terminal by the shipper, RIMASEE Corp. will make every effort to contact you to inform you of the situation and help arrange for you to pick up the order. Orders may be held for reasons including but not limited to inaccessible destination address, incorrect/insufficient contact/address information, etc. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal.

Split Shipments and Backorders

RIMASEE Corp. will attempt to ship all orders complete from one location in the fewest number of shipping cartons required. When it is not possible to ship your entire order from one location, we may elect to split the order and ship from multiple store locations and/or shipping centers.

RIMASEE Corp. will drop ship equipment and/or supplies directly from our manufacturers to you when the need arises due to an out of stock situation, reduced shipping time, etc. Generally, we will attempt to notify you using the email address or phone number you provided when the order was placed.

On rare occasions there may be an item on backorder or still in-transit to our warehouse from the manufacturer. We will attempt to contact you by phone to explain the situation and offer solutions. RIMASEE Corp. does backorder products. If an item is not in stock on our website, you will not be able to order it.

Because we try to use as much of our warehouse space as possible to carry inventory, we are not able to hold items on partial orders for a single delivery. We also cannot hold paid merchandise for extended periods of time.

Delivery Time

Due to our vast inventory, we are able to ship most orders within 2 business days after receiving it, with approved payment. Products listed as “special order” will be shipped at the earliest possible date. Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select.

While we will make every effort to provide your order by the desired date, RIMASEE Corp. does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.

All shipments travel during normal business days, which do not include weekends, holidays, and other official days of rest. To estimate when your order will arrive, please use the chart below. This chart is provided for reference only, and is not always reflective of true time frames. Please remember to take into account federal holidays, inclement weather, and other factors beyond our control that may affect the arrival of your order.

All Orders	8-55 weeks

 

*Orders placed online and via phone are received into our system for processing the next business day.

Orders Damaged in Shipping

While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To ensure your order is received complete and undamaged, we recommend the following order check-in procedure:

1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).
2. Verify the number of packages delivered with the packing slip provided by RIMASEE Corp.
3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don’t plan on using the item right away.
4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.

Then contact RIMASEE Corp. at (347)-809-3544 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.

RIMASEE Corp. is not responsible for damaged items accepted and signed for at the time of delivery. RIMASEE Corp. will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).

Free Shipping Offer

For a limited time, qualifying online orders from the NYC area and over $400 (before tax and handling charges) will be shipped at RIMASEE Corp’s expense via standard ground shipping unless noted. The Free Shipping offer excludes all special order items, custom manufactured items, items shipped directly from a manufacturer, all furniture items, and any items designated as not qualifying for Free Shipping in the Product description.

Orders qualifying for Free Shipping are shipped via standard ground shipping methods. These orders usually leave our warehouses within 2-3 business days from receipt of your order, with transit time ranging from 1 to 8 business days. We reserve the right to select the shipping method on all free shipments. Orders weighing over 100 lbs may be shipped via common carrier to your address. A Residential Delivery fee will be applied on orders shipping via common carrier (freight) to addresses identified by the carrier as zoned for residential use.

Cancelling an Order

If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by phone for fastest action. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order.

You will be responsible for round trip shipping costs on any order that has been shipped prior to cancellation, that is refused at time of delivery, or is shipped in good faith but returned to us due to incorrect or incomplete shipping information.

Special Orders

Products designated as “Special Order” items are subject to a restocking fee. Please note that special orders are usually processed within 2 business day of placing the order. There is no restocking fee on special order cancelled before processing, but there is a 20% manufacturer restocking fee on special orders cancelled after processing but before shipment. “Special Orders” cancelled after shipment are subject to a 45% restocking fee plus the cost of shipping. Custom-manufactured special order items are not returnable.

Upon receiving your order for a special order Product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date; please refer to the Product description for the estimated delivery time. While we make every effort to ensure you receive your order by the soonest possible date, RIMASEE Corp. does not guarantee the timely delivery of any item.

For special order items not currently on our website, there is a minimum order of $300 or the manufacturer’s minimum order, whichever is higher, not including shipping and any applicable taxes or fees.